Boosting Client Satisfaction in Investigative Agencies with Falkor

Clients' opinions about investigative agencies and the reports they produce can vary significantly based on their experiences and the quality of service provided. Common themes found in negative reviews include:

1. Inaccuracy: Some clients report dissatisfaction with findings they believe to be inaccurate or incomplete.

2. High Costs: Investigative services can be expensive, and some clients feel that the cost does not justify the results.

3. Lack of Communication: Poor communication and lack of updates during the investigation can lead to negative experiences.

4. Unprofessional Conduct: Any perceived unprofessional behavior or ethical breaches can result in negative reviews.

5. Delayed Reports: Delays in receiving the final report or critical information can frustrate clients, particularly if they were relying on the information for a time-sensitive matter.

With Falkor, your agency can ensure exceptional service by addressing these common issues:

1. Thoroughness and Detail: Clients appreciate in-depth and comprehensive investigations, often praising detailed reports with extensive findings.
 
In Falkor, you can:

- Consolidate all data into one centralized case.

- Utilize visualizations to move from tables to maps to link analysis, adding notes with screenshots along the way.
- Highlight important or suspicious entities.

- Build comprehensive profiles and dashboards that continuously enrich as more data is added.

2. Professionalism: Agencies demonstrating professionalism, discretion, and ethical conduct receive high marks.

In Falkor, you can:

- Operate in a compliant, secure environment, ensuring only authorized personnel access the data.

- Audit your team’s work processes using the Activity Log and the Audit tab.


3. Timeliness: Clients value prompt service and timely delivery of reports, particularly in urgent situations.

In Falkor, you can:

- Gather relevant information quickly by connecting to various sources with a single click.

- Generate automatic reports throughout the investigation, even if it’s not yet complete.

- Monitor your team’s progress in the manager’s dashboard to identify and address any issues or delays.

- Use the workload graph to prioritize and allocate tasks among team members effectively.


4. Effective Communication: Clear and consistent communication throughout the investigative process is often highlighted as a positive aspect.

In Falkor, you can:

- Receive concise insights instantly from your team to relay to the client.

- Track case progress in a dedicated dashboard and provide the client with regular updates.

5. Useful Outcomes: Clients frequently mention the actionable and helpful nature of the information provided in resolving their issues.

In Falkor, you can:

- Plan the investigation around the client’s needs in a new case.

- Collect data through various means, such as connecting to internal  data sources, external APIs, or uploading files.

- Analyze the data to answer specific client questions.

- Create comprehensive reports tailored to the client’s requirements.

Work together to solve the case, produce outstanding reports, and ensure client satisfaction and loyalty.